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184 Main Collins Street West Victoria 807
[email protected]
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Our Website

This website, www.clouditineraries.com (“Website”) is owned and operated by Cloud Itineraries Pvt Ltd (the “Company”).
The terms ‘Cloud Itineraries’ or ‘Company’ or ‘us’ or ‘we’ refer to the owners of this website. The term ‘you’ refers to the user or viewer of our website.
This privacy policy (“Policy”) reflects the Company’s commitment towards protecting the privacy and personal information provided by users of the Website and sets out the nature and type of information the Company collects from users for the purpose of the services, the usage, and disclosure of such information, and the safety and security measures adopted by the Company to safeguard the information.

Please Note

This Policy is only applicable to the users of the Website and the information and data gathered on the Website and not to any other information or website. You are hereby advised to read this Policy carefully and fully understand the nature and purpose of gathering and/or collecting sensitive, personal and other information and the usage, disclosure, and sharing of such information. By requesting and consenting to the services, you hereby also consent to the Company sharing information with third party service providers engaged by the Company for the purpose of the services and to the transfer and/or storage of user information and data across borders.

Terms not defined herein will have the meaning ascribed to them in the Company’s Terms and Conditions for the Website, as available in the Terms & Conditions section.

This Policy Explains

The information we may collect about you online.

The use and role of cookies and similar technologies on our Website.

How we will protect and use the information we collect about and from you.

The circumstances in which we might disclose your details to anyone else.

When we may use your details to contact you.

How you can be sure the information we hold about you is accurate and current.

Information Gathered

In general, you can visit our Website without revealing your identity or any personal information about yourself. However, you may not be able to access certain areas or services that require registration or need you to reveal your identity and/or other information about you.

Information that we collect from you will vary depending upon the activity you seek to engage in and may include your name, email address, place of residence, phone number and financial information, if applicable. In addition, we may collect demographic information such as information about your computer, hardware, software, platform, media, Internet Protocol (IP) address and connection, information about online activity such as feature usage and click paths, and other data that you may provide in surveys or online profiles. We may combine demographic information with Personal Information (defined below) to tailor our offerings or web pages to your preferences or interests.

Except for any financial information of yours that you may choose to share, the Company does not collect any Sensitive Personal Information (“SPI”) in the course of providing the services. SPI means such personal information your password; physical, physiological and mental health condition; medical records and history; biometric information, sexual orientation and financial information (such as bank account details or credit card numbers). SPI collected by the Company shall not be disclosed without your express consent, save as otherwise set out in this Policy or the Company’s Terms and Conditions or as provided in the Tour Contract entered into between the Company and you, or as required by law. It is clarified that this condition shall not apply to publicly available information, including SPI, in relation to you on the Website.

You acknowledge that in the course of providing the services, the Company may receive SPI from content posted on the Website, and hereby consent and agree to allow the Company to store and display the SPI collected in this manner on the Website and disclose it in the same manner as the content available on the Website.

Personal Information

“Personal Information” means any information that may be used to identify you and that is not otherwise publicly available, including, but not limited to, your first and last name, age, place of residence and an email address, phone number or other contact information.

We may collect Personal Information from you when you avail of any of our services or otherwise voluntarily provide such information. If you contact us with any query or complete and submit a trip questionnaire (as available on the Website) or subscribe to our marketing materials and newsletter, we will use your name and email address to send the materials to you.

Some of our web pages may also utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about your activity on our Website. Some cookies and other technologies may serve to recall Personal Information previously indicated by you. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you may need to re-enter your Personal Information to gain access to certain parts of our Website.

Tracking technologies may automatically record information such as Internet domain and host names; other information about your geographic location; IP addresses; browser software and operating system types; CPU type; your manner of connecting to the Internet (e.g., connection speed through narrowband or broadband access); click paths; and dates and times that our Website is accessed.

Our use of cookies and other tracking technologies allows us to improve our Website and consequently your web experience. We may also analyze information that does not include Personal Information for trends and statistics.

Uses of Personal Information

We may use Personal Information and other information received and collected from you to provide the services you have requested, to enable you to access and post comments on the Website, or any part thereof, and to contact you upon your request and when otherwise necessary. We may also use Personal Information for auditing, research and analysis, and to operate and improve our services. In certain circumstances, we may share aggregated non-personal information with third parties. When we use third parties to assist us in processing your Personal Information, we require that they comply with our Policy and any other appropriate confidentiality and security measures. We may also share such information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.

Where we propose to use your Personal Information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

Confidentiality & Security

We will keep confidential and protect your Personal Information except where disclosure is required or permitted by law.

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and, once we receive it, for storage and disposal. All the information we gather is securely stored within databases controlled by us. The databases are stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We limit access to Personal Information to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

Third parties provide certain services available on our Website and on our behalf. We may provide information, including Personal Information, to third-party service providers to help us deliver our products, information, and services efficiently and effectively. Service providers are also an important means by which we maintain our Website and mailing lists. We will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on our behalf through confidentiality agreements and otherwise. We do not intend to transfer Personal Information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required. Similarly, it is against our policy to sell Personal Information collected online without consent.

Third Party Websites

If you click on a link to a third party site or otherwise leave the Website, you will go to a website that is outside the purview of our control. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your Personal Information by such third parties, and we cannot guarantee that they will adhere to the same privacy and security practices as we do. The use of Personal Information by such websites shall be governed by the privacy policies provided therein. Therefore, if you visit a third party website that is linked to our Website, you should consult that website’s privacy policy before providing any Personal Information.

Contacting You

We may contact you using the Personal Information you have given us:

In relation to the functioning of any service you have signed up for in order to ensure that we can deliver the services and/or products to you.

Where you have opted to receive further correspondence.

To invite you to participate in surveys, opinion polls, etc., about our services or otherwise (participation is always voluntary).

Where you have issued a query or requested information from us.

For the delivery of newsletters.

To provide you information about our new products and services.

Change of Control

In the event that ownership or control of the Company was to change, your Personal Information may be transferred. If such a transfer results in a material change in the use of your Personal Information, the Company will provide notice about the choices you have to decline to permit such a transfer.


To the extent that you do provide us with Personal Information, we wish to maintain accurate and current Personal Information. Where we collect Personal Information from you on our Website, should you need to update or correct that Personal Information, please contact us and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable? You can obtain the information we currently hold on you by emailing the Company at [email protected] We will use our best efforts to send you the information within fourteen (14) business days of receipt of your email.

Consent & Amendments

By using this Website, you consent to the terms of this Policy and to our use and management of Personal Information for the purposes and in the manner herein provided. Should this Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our Website for a reasonable period of time. Your visit and any dispute over privacy are subject to this Policy.

1. Name and Details of the Controller

Cloud Itineraries Pvt Ltd
69, Regal Building
Connaught Place,
New Delhi – 110001
Phone: +91-9953918980
Email: [email protected]
Website: www.clouditineraries.com

2. Collection of non-personal information

We collect, analyze and store certain general, non-personal data when you visit our Platform. This information is stored in the server log files, and includes, inter alia: (1) the browser types and versions used; (2) the operating system used by the accessing system; (3) the website from which an accessing system reaches our website (so-called referrers); (4) the date and time of access; (5) an Internet protocol address (IP address); and (6) any other similar data and information that may be used in the event of attacks on our information technology systems.
We do not use any of this information to identify any particular individual or entity, but instead use to deliver the content on our Platform correctly, and to ensure the long-term viability and protection of our systems.

3. Registration

When you register on the Platform, we collect the following information:
a. Your IP address;
b. The date and time of your registration;
c. Your name;
d. Your email ID;
e. Any other contact details you may provide;
We require all of the above information in order to be able to provide you with the content and enterprise services that we give to registered users.

4. Contact via the Platform

Our Platforms contains information that enables quick electronic contact and direct communication with us. If you choose to contact us, any information provided by you is automatically stored. This data is not transferred to any third parties.

5. Rights of Users

Once you register on our Platform, you will have all of the below-mentioned rights. We will make all commercially reasonable best efforts to comply with all of these requests (when received) as soon as possible:
a. Restricting or limiting the manner and ways in which your information/data is processed or used by us. This includes, without limitation, objecting to a particular use/processing of your data.
b. Either informing you of or exporting and providing you with a copy of all your data, that we may have on our servers. This will be provided free of cost and includes all data and server logs pertaining to activities and behavior on the Platform as well.
If you wish to exercise any of your above rights, kindly send an email or contact any employee of the Company.

6. Existence of automated decision-making

As a responsible company, we do not use automated decision-making or profiling processes with our users.

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